Call a repair service in Poland without speaking Polish

Describe the problem, not a guessed diagnosis

Name the appliance or fixture, model if available, symptoms and when the problem started. Give the city and district first. Confirm permission with your landlord where needed; do not share door codes or unnecessary documents in a task.

Separate the visit fee from the repair price

Ask about travel, diagnosis, labour, parts, tax and any minimum charge. A technician may need an inspection before quoting a repair. Ask whether the visit fee is payable even if you decline the work; an estimate is not a fixed final price.

Set limits before arranging a visit

Ask for dates and the arrival window. For information only, say not to book or approve work. If you authorize a visit, state the acceptable call-out fee and time. New fees, parts, repair work or a contract require your decision rather than an open-ended instruction to fix everything.

Know when to contact urgent help yourself

EVA is for ordinary service inquiries. For gas smells, smoke, exposed live wiring or immediate danger, move to safety and contact the appropriate emergency service yourself. Do not wait for an assistant call.

Example inquiry — not a customer recording

Call the appliance service I selected in Kraków. My washing machine does not drain. Ask whether they serve my district, the diagnosis and travel fees, and available visit windows on my chosen date. Do not book, order parts or approve repairs.

Compare the scope as well as the price

Read which fees were confirmed, which depend on inspection, the service area and available times. Ask the provider directly about qualifications or warranties when relevant. An answered call is not proof that a repair was booked or completed.